Developing Professional Trainers for 35 years for Fortune 500 Companies

   TNA Materials

Training Needs Analysis Self-Instructional Materials Package contains the following Workbooks and Learner's Guides:

  • Training Needs Analysis Process: An Overview
  • Symptoms, Causes, and Solutions
  • Collecting Information From Individuals
  • Costs and Benefits of Various Solutions
  • Contracting with Client to Conduct a TNA

Unit Price:$300

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ESF's Training Needs Analysis Materials Today!

   Instructor Materials

Become certified to conduct ESF's Training Needs Analysis Workshop. TNA Instructor materials are available to certified, licensed instructors. The Instructor Materials consist of:

  • Instructor's Guide & PowerPoint Presentations for each of the five Modules listed above.

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Training Needs Analysis Materials:
How to Analyze Symptoms and Causes to Determine Cost-Beneficial Solutions

Introduction

Training Needs Analysis (TNA) is another step in ESF's process of becoming a professional trainer (ProTrainer): ESF's Total Training Process. The TNA Workshop enables the training professional to analyze symptoms and causes in order to provide solutions to performance problems based on a cost/benefit analysis of the solutions.

What You Will Learn...

Using the Training Needs Analysis materials, you will learn how performance problems, symptoms, causes, and solutions interrelate, and how to conduct a cost/benefit analysis to provide the proper solution.

Specifically, through ESF's Training Needs Analysis materials, you will learn that:

  • A performance problem refers to the inability of an employee to perform an assigned job task. ESF defines Performance as successfully accomplishing an assigned job task, whereas a Problem is the discrepancy between the desired results and the actual outcome. For example, information is missing from a travel expense report; wrong information is included in a written report; participants at a meeting become angry at each other; a machine continually fails to operate.
  • Symptoms are observable indicators of a performance problem. Symptoms can be considered as observable indicators of differences between what you expect (or desire) employees to perform and their actual performance, i.e., the difference between what the employees should be doing and what they are actually doing.
  • A Cause explains WHY a Symptom exists. The cause of a performance problem may be lack of training, lack of adequate resources, environment, or systems (R.E.S.), or a combination of inadequate training and inadequate resources, environment, and organizational systems. To determine the Cause of a performance problem, ask the following question: "What is the possible reason or explanation for the symptoms existing?"
  • A Solution is a method of correcting a symptom by eliminating the cause. Solutions can combine a "mix" of both training and non-training solutions. Inadequate training requires Training Solutions; Causes not related to training require non-training solutions.
  • You can conduct a Cost/Benefit Analysis for both training and non-training solutions.

What You Will Do...

Specifically, using ESF's competency-based Training Needs Analysis materials, you will:

  • Identify performance problems such as:
  • Loss of sales, failure to meet objectives, etc.
  • Analyze signs of the performance problem such as:
  • Absenteeism, machine downtime, accidents, property damage, etc.
  • Determine if causes are related to:
  • Lack of training, or
  • Poor resources, environment, systems (R.E.S.)
  • Survey those most affected by performance problems to:
  • Verify causes
  • Identify possible solutions
  • Determine costs and benefits of various solutions
  • Implement the most cost/beneficial mix of training and non-training solutions

What You Will Receive...

The Training Needs Analysis materials include:

  • Five self-paced instructional Workbooks:
  • Training Needs Analysis Process: An Overview
  • Symptoms, Causes, and Solutions
  • Collecting Information From Individuals
  • Identify the Costs and Benefits of Various Solutions
  • Contracting with Client to Conduct a TNA
  • Skills-related Learner's Guide
  • Case Studies to guide you in practicing the required tasks
  • Role Play Activities
  • Performance Checklists that allow you to transfer the skills learned to actual job tasks

ESF TNA Workshop Instructor Says...

ESF's Training Needs Analysis Process has proven to be a valuable tool in pinpointing root causes. With funds limited today, we apply our solutions in the most cost-effective manner so we can get the greatest return on our investment. The class provides all the skills necessary to identify your problem and provide the proper solutions.

Ray Sinkiewicz, Human Resources Center, UAW/GM
ESF-Certified Instructor

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