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For over thirty-five years, ESF has been offering its clients' a variety of material, tools, and processes to enable an organization's employees to become Professional Trainers in each aspect of the trainer's job.
Our clients have been many and varied. Some of the projects have been comparatively simple. A considerable number have been stimulating and intellectually challenging. They required considerable training skills, besides, of course, the creative inputs.
Below, is a select list of some of the different types of projects, we have developed for our clients. For your convenience, they are further divided into ten categories. You can visit the Projects and Portfolios to know more about individual projects in detail.
Select a Portfolio:
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General Motors: Corporate Training
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Since 1983, ESF provided GM trainers with training in ESF's programs. ESF instructed GM's trainers and developers in the IDLS process, Training Needs Analysis process, Interactive Teaching Skills concepts, and Management of Training techniques. ESF trained GM staff to train their trainers throughout the corporation in ESF's approach.
ESF trained several hundred GM staff and plant trainers to run the above workshops so that in-house personnel could conduct training. GM has required the following courses for those trainers desiring to hold the "Professional Trainer" status:
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GM: United Auto Workers ProTrainer Series
In the late 1990's, the UAW/GM took over training ESF's courses. During this long and successful partnership with both the Training Center and UAW/GM, ESF has "professionalized" GM's salaried and hourly trainers both by instructing its training personnel in the ProTrainer series of courses and certifying a select group of trainers to conduct ESF's courses.
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GM-Corporate Orientation Program (1987)
ESF revised GM's corporate-required Orientation Program for Salaried and Secretarial/Clerical employees to make them competency-based. Modules in the program included:
- Your First Day
- You and GM
- Your Conduct
- Take a Look at Yourself
- New Secretarial and Clerical Orientation
- Clear Writing
- Grammar And Punctuation
- Effective Telephone Communications
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General Motors Instructor Certification
Since 1983, ESF has provided GM trainers with Instructor Certification training in ESF's programs. ESF has instructed GM's trainers and developers in the IDLS process, Training Needs Analysis process, Interactive Teaching Skills concepts, and Management of Training techniques. ESF has certified GM staff to train their trainers throughout the corporation in ESF's approach.
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GM: Saturn
ESF provided training for GM personnel involved in Project Saturn, which involved in-plant supervisors and affects assembly-line personnel.
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International Union of Electrical Workers
In 1998-99, ESF combined two of its courses, IDLS and ITS Workshops, to provide General Motors' IUE Labor Union with the interactive skills required for all IUE/GM Health and Safety Representatives. The Representatives were both salaried and hourly employees and used these skills in classrooms, large presentations, or small meetings.
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Federal Express Company Start-Up
When Federal Express first opened its doors in 1977, it hired ESF to train its trainers in all of the various areas of the company's operations, such as management training, computer operations, flight engineering, flight mechanics, sales, courier operations, mail handling, etc. Subsequently, Federal Express adopted ESF's curriculum model to meet its unique needs.
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Sandvik: Federal Express Newark Hub & Fort Worth Hub
In 1994-5, ESF designed and developed thirty-five modules and eleven training videotapes for Sandvik Sorting Systems to train FedEx operations and maintenance employees at the new FedEx hub in Newark, NJ. The FedEx operations and maintenance jobs included: Singulators, Flow Control, Diverters, Scanners, Dimensioning Frame, and other conveyor equipment.
ESF also
developed modules on WonderWare, the sophisticated software that drives and monitors the entire conveyor system. ESF staff created the Modules, Instructor Materials including Instructor's Guides, viewgraphs, and training videos. From 1996-7, ESF redesigned and developed forty-three modules for Sandvik Sorting Systems to train FedEx operations and maintenance employees at the new FedEx hub at the Dallas-Fort Worth, TX airport.
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The Eyre Bus Company
In 1993, ESF performed a Needs Analysis for the Eyre Bus Company, Glenelg, Maryland, as part of Eyre's process of providing an up-to-date computerized approach to scheduling, tracking inventory, and tracking mileage and gas usage. ESF interviewed drivers, schedulers, dispatchers, cleaners, and mechanics to determine problems within the company.
ESF's Needs Analysis process uncovered a variety of problems that was costing the bus company tremendous amounts of money in terms of wasted time, disorganization, and poor methods of performing various jobs. ESF recommended solutions to each problem uncovered and sent up a plan to implement the solutions. Some of the solutions could be implemented at a minimal cost thus saving the company thousands of dollars annually.
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Amtrak Conductor Training
ESF designed, developed, and validated a series of programs to train Amtrak conductors. The training materials used a combination of self-instructional workbooks and instructor-led classroom activities.
ESF also conducted a series of training programs for the staff of Amtrak trainers. As a result, the Amtrak courses followed ESF's IDLS course design principles.
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Auto Club (AAA) of Southern California
The nation's largest auto club, The Auto Club (AAA) of Southern California, contracted with ESF to train its trainers at its Los Angeles, California headquarters. Trainers from various auto club activities, including insurance, sales, computers, towing, etc., received ESF training.
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